Hilton Celebrates World Youth Skills Day

Travel and tourism is the fastest growing job sector in the world, with 86 million new jobs projected to be filled globally by 2026. At Hilton, our future success depends on whether or not today’s young people have the skills they need to succeed in life and on the job. Yet too many young people across the world don’t have the minimum level of basic skills needed to be gainfully employed. And as a result, young people today are three times more likely to be unemployed than adults.


Figure 1: PTS Team Members engaged in a PTS training at the Hilton Durban, South Africa.

Figure 1: PTS Team Members engaged in a PTS training at the Hilton Durban, South Africa



At Hilton, we are working to change that. In 2014, we committed to exposing one million young people to careers in hospitality by 2019 through our Open Doors program. Thanks to youth-focused initiatives like Passport to Success (PTS), a soft skills training program we developed in partnership with International Youth Foundation (IYF), we are now more than halfway to our goal. What started as a 30-hour, instructor-led training has become a multi-channel, multi-lingual comprehensive suite of training programs in just under four years. Hilton Team Members are now actively accessing PTS not only in the training room, but online.

And now, we’re investing in expanding PTS to reach youth in the communities where team members work and live, providing greater reach, impact, and efficiency. Hilton Trainers in Russia, Georgia, Ukraine, and Tanzania have piloted a new blended learning (both in-person and online) model, where 94% of Team Members indicated their satisfaction with and excitement for the training. “This was an unforgettable experience. During this training, I realized my strengths and weaknesses in my behaviors and this training is a first step for me to grow up as a person and put my attitude on a right direction,"  said a Team Member from the Hilton Batumi in Georgia.
The theme of this year’s World Youth Skills Day is “Skills Development to Improve Youth Employment.”  PTS helps our current Team Members be successful on the job now and grow and advance in the company. It helps us connect with and prepare youth for work in our industry in ways that are good for our business and society. If the travel and tourism industry collectively works to help close the youth skills gap and keep youth to fill even just half of the 86 million new jobs expected to open by 2026, we would have a hugely positive impact on the next generation. Let’s get to work!

Daniella Foster is the Senior Director for Global Corporate Responsibility at Hilton.

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