Verizon Wireless' tuition-assistance program helped the company to increase employee retention and improve other key business challenges, such as recruitment, job satisfaction and job performance.

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"By having a well-educated workforce, our employees are able to do a better job of meeting customers' needs."
Dorothy Martin, LearningLINK, National Program Manager, Verizon Wireless

The Challenge

After recognizing that its entry-level positions were suffering from high turnover rates, Verizon Wireless sought to stabilize its workforce while ensuring top-notch customer service.

 

The Solution

In partnership with community colleges and universities, Verizon Wireless started LearningLINK, a program that offers tuition assistance and education opportunities for employees to advance their careers. The program has benefitted the company by recruiting skilled new hires, raising retention rates and improving job performance.

The Outcome

 

Source: Corporate Voices for Working Families.  Verizon Wireless. Case Study. 2010.