The City of Albuquerque embraced a skills-based hiring method to create an innovative new economy for its community and secure a talented workforce.

  • EMPLOYER: City of Albuquerque
  • INDUSTRY: Local Government
  • PARTNERSHIP: Innovate+Educate's Skills-Based Hiring
  • AREA OF FOCUS: Hiring
“The New Options Program approached us with a proposal [and] said we have this whole skills-based hiring ecosystem that we are looking at. Using the WorkKeys profiling system, assessment system and the Key Train system to skill-up people and identify those people with those skills set that you are having a hard time finding, giving them credit for their critical thinking and experience versus just our traditional path . . . Well, now we have a whole new pool of people that we can look at that we never saw before. ”
Michael Smith, Director, Public Service University, City of Albuquerque, NM

The Challenge

In the face of increasing unemployment, the City of Albuquerque needed to develop a recruitment program that would assess the skill levels of potential employers and attract businesses to the area.


The Solution

In cooperation with community organizations, including Innovate+Educate’s Skills-Based Hiring Initiative, the City of Albuquerque implemented ACT’s WorkKeys skills assessment to screen potential job applicants for entry-level open positions. The partnership allows the city to identify skilled workers for the positions based not just on traditional educaitonal achievements, but on the skills needed to excel in the job. The city now has access to a previously untapped pool of talent.

The Outcome


Source: New Options Project. Employer Story. City of Albuquerque.